Terms of Service

Effective date: 2026-06-01

These Terms of Service ("Terms") form a binding agreement between you and Pro Speak Artisan ("ProSpeak", "we", "us") and govern your use of the Pro Speak Artisan mobile application (the "App") and all related services (the "Services").

By creating an account, you confirm that you have read, understood, and agreed to these Terms. If you don't agree, don't use the App.

1. Who can use ProSpeak

• You must be at least 18 years old to create an account.
• You must be authorised to act on behalf of any business you register.
• ProSpeak is built for professional tradespeople running real-world service businesses (plumbing, electrical, HVAC, roofing, painting, landscaping, exterminating, locksmithing, …). It is not a consumer product.

2. Your account

• You're responsible for the security of the credentials you choose. Pick a strong password and don't share it.
• If you suspect unauthorised access, contact contact@prospeakartisan.com immediately.
• One account per natural person. You may not transfer your account to someone else without our written consent.
• Activity carried out under your account is your responsibility.

3. The Services in plain terms

ProSpeak lets you :

• Dictate spoken descriptions of job sites and convert them into structured estimate drafts via AI (speech-to-text + structured-data extraction).
• Manage clients, line items, photos, and PDF estimates.
• Send a payment request link to your end clients, who pay through a third-party payment processor (Stripe) directly into your bank account. ProSpeak never holds the funds.
• Track maintenance reminders and trigger follow-ups.

The App may be updated periodically. New features may require an updated version of the App.

4. AI-assisted estimates — important disclaimer

The voice-to-estimate feature uses large language models that produce drafts only.

• You are the professional. Every line item, quantity, price and total is your responsibility. Review every draft before sending it to a client.
• AI models make mistakes — they may misunderstand vocabulary, misprice materials, or skip steps you described. Re-read the transcript and the line items before saving.
• Estimates produced by the App are commercial offers between you and your end client, not legally binding contracts unless you and the client agree to that effect. We are not party to any contract formed with your end clients.

5. Subscriptions and payments

5.1 Plans

We offer the following auto-renewing subscription plans through the Apple App Store (iOS) or Google Play (Android):

Current prices are displayed in the App at the time of purchase. Prices may vary by country and are subject to change. Apple and Google handle the actual billing, currency conversion, and applicable taxes — your payment is processed by them, not by us.

5.2 Auto-renewal

Subscriptions auto-renew at the end of each billing period until you cancel. Cancellation must be made through your App Store or Google Play account — we cannot cancel it on your behalf because the billing contract is between you and the store.

• iOS: Settings → [your name] → Subscriptions → Pro Speak Artisan
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions

Cancellation takes effect at the end of the current billing period; you retain access until then.

5.3 Refunds

Refund requests for subscriptions are handled by Apple or Google according to their respective refund policies. We do not process refunds directly. You can request a refund through:

• Apple: https://reportaproblem.apple.com
• Google: https://support.google.com/googleplay/answer/2479637

5.4 Voice-minute quotas

Each plan includes a monthly voice-minute quota that resets on the first day of each calendar month. When you exceed your quota, recording is paused and you will be offered the option to upgrade to a higher plan in order to continue. On the Team plan, a fair-use ceiling of 5,000 minutes per month applies; above this ceiling new recordings may be suspended until the monthly reset. Contact support if you legitimately need more.

6. Client-to-artisan payments (Stripe Connect)

When your end client pays an invoice through a ProSpeak-generated Stripe Checkout link:

• The payment goes directly into your connected Stripe Express account, not through ProSpeak.
• ProSpeak may charge an application fee as disclosed in the App and in Stripe's onboarding flow (currently 0 % during early access).
• You're responsible for KYC, banking compliance, refunds, chargebacks, and tax compliance on these payments. Stripe handles the payment rails; we provide the link-generation glue.
• Stripe's terms apply alongside ours:
  • https://stripe.com/legal/connect-account
  • https://stripe.com/legal/end-users

7. Acceptable use

You agree not to:

• Use the App to record people without their knowledge in jurisdictions where that is illegal.
• Generate fraudulent or knowingly inaccurate estimates.
• Spam, phish, or harass anyone via the share-sheet integrations (estimate PDFs, payment links, referrals).
• Resell, sublicense, lease, or otherwise commercially exploit access to the Services without our written consent.
• Reverse-engineer, decompile or attempt to extract the source code of the App except to the extent allowed by mandatory local law.
• Use automated scripts to drive up voice-minute consumption.
• Use the Services to violate any law (US, EU, or your local jurisdiction).

We may suspend or terminate your account if we reasonably believe you've breached these Terms.

8. Your content

You retain ownership of every estimate, client record, photo, and recording you create.

You grant us a non-exclusive, worldwide, royalty-free licence to host, process, and display your content only as necessary to provide the Services to you (e.g. transcribe a recording, render a PDF, store a photo). This licence ends when you delete the content or close your account.

You confirm that you have all rights necessary to upload the content you upload, including photos that may contain other people or identifiable objects.

9. Our content

The App, its design, the trade-profile catalogs, the brand, and every asset we provide are the intellectual property of Pro Speak Artisan. We grant you a personal, non-transferable, non-exclusive licence to use the Licensed Application on Apple-branded products that you own or control, solely for the duration of your subscription and within the App.

You may not copy (except as permitted by this licence and the applicable Usage Rules), reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the App, any updates, or any part thereof, except to the extent that any foregoing restriction is prohibited by applicable law.

You may not redistribute, white-label, or republish our content without our written consent.

10. Service availability

We aim for high availability but make no uptime guarantee beyond what is required by mandatory local law. We may:

• Perform scheduled maintenance (we will try to announce it).
• Apply security updates without notice.
• Temporarily limit access in case of abuse, attack, or major third-party outage (Groq, Cloudflare, Stripe, …).

If a critical Service is unavailable for more than 7 consecutive days and you have a paid subscription, we will either credit the missed days or refund a pro-rata portion of your latest billing cycle, at our discretion.

11. Termination

11.1 Termination by you

You may stop using the App at any time. To delete your account and data, follow the Data Deletion procedure. Note that cancelling a subscription in the App Store / Google Play does not delete your account.

11.2 Termination by us

This Agreement is effective until terminated by you or by us. Your rights under these Terms will terminate automatically if you fail to comply with any of their terms. We may also suspend or terminate your access if:

• You materially breach these Terms.
• We are required to do so by law or a court order.
• You have not used the account in 24+ months (we will send a notice 60 days before).

In case of termination, we will preserve enough data to comply with our tax and accounting obligations and delete the rest within 30 days.

12. Disclaimers and no warranty

THE APP AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APP AND ANY SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR AUTHORISED REPRESENTATIVE SHALL CREATE A WARRANTY. SHOULD THE APP OR SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.

In particular:

• We do not warrant that AI-generated drafts are accurate, complete, or fit for any particular use.
• We do not warrant that voice transcription is verbatim.
• We do not warrant that the Services will be uninterrupted, secure, or error-free.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.

13. Limitation of liability

TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR PERSONAL INJURY OR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of or related to the Services is limited to the greater of:

• The total amount you paid to us in the 12 months preceding the event giving rise to the claim, or
• One hundred US dollars (USD 100).

Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you.

14. Indemnification

You agree to indemnify and hold us harmless against any third-party claims (and reasonable legal fees) arising out of:

• Your content (e.g. a photo or estimate someone disputes);
• Your end client relationships (Stripe disputes, contract issues);
• Your breach of these Terms or of applicable law.

15. Consent to use of data

You agree that we may collect and use technical data and related information — including but not limited to technical information about your device, system and application software, and peripherals — that is gathered periodically to facilitate the provision of software updates, product support, and other services to you related to the App. We may use this information, as long as it is in a form that does not personally identify you, to improve our products or to provide services or technologies to you.

16. External services

The App may enable access to our and/or third-party services and websites (collectively, "External Services"). You agree to use External Services at your sole risk. We are not responsible for examining or evaluating the content or accuracy of any third-party External Services and shall not be liable for any such third-party External Services. You will not use External Services in any manner inconsistent with these Terms or that infringes the intellectual property rights of any third party. External Services may not be available in all languages or in your country and may not be appropriate or available for use in any particular location. We reserve the right to change, suspend, remove, or disable access to any External Services at any time without notice or liability to you.

17. Export compliance

You may not use or otherwise export or re-export the App except as authorised by United States law and the laws of the jurisdiction in which the App was obtained. In particular, but without limitation, the App may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department's Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the App, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the App for any purposes prohibited by United States law, including the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.

18. U.S. Government users

The App and related documentation are "Commercial Items", as that term is defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation" as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202-1 through 227.7202-4, the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.

19. Changes to the Terms

We may update these Terms periodically. Material changes will be notified inside the App at least 30 days before they take effect. By continuing to use the Services after that period, you accept the new Terms.

Past versions are archived at https://prospeakartisan.com/terms/archive.

20. Governing law and dispute resolution

Except to the extent expressly provided below, these Terms are governed by the laws of France, without regard to its conflict-of-law provisions.

If (a) you are not a U.S. citizen; (b) you do not reside in the U.S.; (c) you are not accessing the Service from the U.S.; and (d) you are a citizen of one of the countries identified below, you hereby agree that any dispute or claim arising from this Agreement shall be governed by the applicable law set forth below, without regard to any conflict of law provisions:

• European Union, Switzerland, Norway or Iceland: the governing law and forum shall be the laws and courts of your usual place of residence. Mandatory local consumer-protection law applies on top of these Terms. EU residents may also use the EU online dispute-resolution platform at https://ec.europa.eu/consumers/odr.

Specifically excluded from application to this Agreement is the United Nations Convention on the International Sale of Goods.

We will do our best to solve any dispute informally first. If we cannot, the dispute will be brought before the competent courts of France, except where mandatory law gives you a different forum.

21. Miscellaneous

• Entire agreement. These Terms (with the Privacy Policy and any in-App notices) are the entire agreement between you and us.
• Severability. If any clause is held invalid, the rest remains in force.
• No waiver. Our failure to enforce a right does not waive that right in the future.
• Assignment. You cannot assign your rights without our written consent. We may assign ours as part of a corporate reorganisation or acquisition, with prior notice to you.
• Force majeure. Neither party is liable for delays caused by events beyond reasonable control (natural disaster, war, outages of fundamental infrastructure, …).

22. Contact